Effective Date: 1st April 2025

At Better Buy, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, we offer a clear and simple refund policy.

4.1 Eligibility for Refund

• Refunds are available for products that are damaged, defective, or not as described at the time of purchase.

• Perishable items (such as fruits and vegetables) are non-refundable unless they are defective or damaged.

4.2 How to Request a Refund

• To request a refund, contact our customer service team at support@betterbuy.life within 7 days of receiving your order.

• Provide your order number, product details, and photos of any damaged or incorrect items.

4.3 Processing of Refunds

• Once your refund request is approved, we will process your refund to the original payment method.

• Please note, it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.